Shipping policy
Welcome to Sundarra. We are committed to providing you with the best shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our store.
PROCESSING TIMES
Orders are typically processed within 1-2 business days (excluding weekends and US federal holidays) after receiving your order confirmation. You will receive a second notification after your order has been shipped.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. Rates vary depending on the customers' location and shipping method selected at the time of order.
Estimated Delivery Time
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Shipping Delays
While Sundarra strives to ensure timely delivery of your order, shipping delays may occur due to factors beyond our control such as:
- Weather conditions
- Carrier delays
ORDER TRACKING
Once Sundarra has shipped your order, you will receive a shpping confirmation email that will include a tracking number. You can track your order through the shipping carrier's website.
SHIPPING RESTRICTIONS
Currently, Sundarra only ships within the United States.
LOST OR DAMAGED PACKAGES
If your package is lost in transit, please contact Sundarra at info@sundarra.com within 7 days of the estimated delivery date and we will work to resolve the issue.
If your package is damaged in transit, please contact Sundarra immediately at info@sundarra.com. Send: - Photos of the damage - A short description of the damage We will assist you with a replacement or refund.
RETURN POLICY
Refer to our Return Policy page
CONTACT US
Should you have any questions or comments, please email us at info@sundarra.com